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TERMS AND CONDITIONS OF PURCHASE

Shopping any product in this on-line shop assumes that you have accepted the following conditions of purchase. So, we suggest careful reading of those and to proceed with shopping only if you are in agreement.

EXEMPTION OF RESPONSIBILITY

We carefully verify all the contents of our site and we will always do our best to increase and update our offers, regularly. Nevertheless, the opinions, text topics and its full exactitude cannot be totally guaranteed. Hyperlinks included on this site to other websites or resources operated by other parties have not been totally reviewed and “CHUPETAS COM LETRAS ®” is not responsible for the content or accuracy of those off-site pages, nor are we responsible for the availability of such external web sites or resources.

Prices

All prices shown on the website are given in Euros (€). Prices shown already include VAT at legal rate. Prices are subject to change without previous warning. Prices include simple engraving of the text chosen by the Customer. These prices refer to the products and may have more associated costs corresponding to more elaborate technical production, packing and management as well as postage.

In case of products which may imply higher management of images, photos or texts, it is added, in the final price, a tax which corresponds to the technical work done for production of the final item.

Costs of packing and management and of normal or registered mail (if it is the case) are added to the base price and are shown already added to this in the total price of each order.

Special postage and packing are dealt with case by case.

General sales information

When ordering from our website, “CHUPETAS COM LETRAS ®” sends an automatic e-mail to the buyer, with the agreement between buyer and the company.

It is advisable to regularly verify the “Spam” folder as, often, it is where the e-mail programs place messages like the ones sent by our site.

The invoice with the final price as shown when ordering is included at the time of confirmation of order and is sent by an e-mail message.

Particular sales information regarding the engraving of Photos and Images

ATENTION! IMPORTANT!

The image you are seeing is not the same as the final product.

What you see on the image of the dummy is only a simulation to what will be engraved; this simulation uses our “sample photo” as the image from the client has not yet been sent.

The final image will be similar to what is presented in the example. In that image, our example photo will be substituted by the photo uploaded by the customer. The same will happen with uploaded images. Also the text shown is an example text, a simulation; the text we will engrave, uploaded by you, is received at "DUMMIES DIVINE" in togetherness with your order.

That photo (or image) you are going to upload will be submitted to technical “photo manipulation” so that it can be correctly engraved; in that phase, the central, main image, will be “cut out”, also being left without background. You can see the example in our Facebook page or in our Home Page, at the left lower corner - example of technical treatment of photos and images.

When finishing the order the Customer accepts the knowledge of these facts and agrees with it.

Dummies Divine does not keep any files sent. Files sent will be discarded 30 days after being uploaded.

(If you want to read more about this see – “Photos with associated text” or “Images with associated text” – in our home page, left lower corner)  

Wholesale

“CHUPETAS COM LETRAS ®” can make engravings (text, images or photos – identical) in bulk quantities. If there is any interest in this solution, please contact us directly by e-mail.

Conditions

“CHUPETAS COM LETRAS ®” DOES NOT ACCEPT RESPONSIBILITY FOR TYPING ERRORS MADE BY THE CUSTOMER; before final ordering the buyer shall check carefully if the text typed is correct.

“CHUPETAS COM LETRAS ®” reserves the right to refuse orders requesting dummies with text that contains inappropriate language for baby products.

“CHUPETAS COM LETRAS ®” calls your attention to bear in mind that the colours shown in your computer can, in some cases differ slightly to the real colour of the products. This varies depending on the Internet browser or the monitor being used. We recommend, for better results while Internet navigating in our site, the use of “Google Chrome”.

Payment

“CHUPETAS COM LETRAS ®” is using an external payment service, PAY-PAL, a company owned by E-Bay which guarantees protection for security and privacy. No credit card or banking information will be retained by “CHUPETAS COM LETRAS ®”

We are using SSL (Secure Socket Layer) in our payment system; this system works in such a way that you will not be liable for any form of self-risk. The data you send in connection with the purchase is encrypted (SSL), so that only the safe and secure payment gateway can read it. No one else, including “CHUPETAS COM LETRAS ®” will be able to read this data.

Delivery

“CHUPETAS COM LETRAS ®” uses “Correios de Portugal” for all deliveries. To the value of all orders will be added delivery costs which will be calculated accordingly to destination and weigh of the package, as well as by the number of different items ordered. By the same reason, some orders will need to be sent in more than one package. In general orders are sent in normal “cushioned” envelopes.

Delivery rates are based on “Correios de Portugal” current postal rates, plus a small sum to cover packaging and handling.

“CHUPETAS COM LETRAS ®” is not responsible for delays or returns of post packages due to incorrect or incomplete address. As well, resending the package to the corrected address will have extra costs.

If, after 3 weeks after posting the order, it has not arrived, Customers are advised to contact their Post Office; after this “CHUPETAS COM LETRAS ®” shall be also informed. If the order was sent out ofEurope, the time delay shall be of 6 weeks.

 

ONLY REGISTERED POST ALLOWS FOLLOWING OF PACKAGES THROUGH THE “CORREIOS DEPORTUGAL” WEBSITE, USING THE REGISTRATION NUMBER PROVIDED. WHEN REGISTRATION IS DONE WE PROVIDE CUSTOMERS WITH THIS TRACKING NUMBER. Normal post does not allow tracking.

 

“CHUPETAS COM LETRAS ®” cannot be responsible for delays in deliveries related with problems from “Correios de Portugal” or local destination Post Offices.

 

Delivery times are the mean time of delivery, in useful days, since the package has been posted. Delivery times we indicate can only be the ones at “Correios de Portugal” site, but it can be longer.

 

Delivery times by “Correios de Portugal” relative to deliveries abroad relate to the time posts are delivered to the local Posting Companies; from then on responsibility is of these Offices. Some services abroad take longer as some packages have also to go through customs.

 

Relative to Registered post it is also necessary to consider that some packages, if not claimed in due time, are sent back to “CHUPETAS COM LETRAS ®” . This means second postage; when the Customers accepts these “Terms and Conditions” it also implicit that there is acceptance to be responsible for the costs of this second postage.

 

RETURNS

All items are checked by “CHUPETAS COM LETRAS ®” before being sent to the client and, because of this, only articles damaged by transportation will changed without further charges.

Our products are of the best quality and are manufactured by factories which are top in their field and which manufacture according to all European rules following rigorous processes of control testing.

The Client shall check the products immediately upon receiving it. If the product has been used devolution conditions do not apply.

If a problem is recognised, the client shall send us an e-mail explaining it, with reference of the item and the number of invoice which must have been received.

The product shall also be sent back to us. Please write "REPLACEMENT" clearly on the envelope. While not a requirement, handling is easier if all relevant information is included with the returned package; for example, a copy of the order confirmation, invoice or a copy of any previous correspondence, etc.

“CHUPETAS COM LETRAS ®” will give the product to our Technical Department for careful analysis and possible validation of the problem. The client will be informed of the opinion of the Technical Department and, if the decision agrees with the complaint, according to client’s wishes, a new substitution item will be sent or costs will be returned.

Right of Return only applies to problems not related with a correct personalization. Personalized products, as such, Exclusive, cannot be considered for return except because of manufacturing problems.

Returns shall be posted to:

“CHUPETAS COM LETRAS ®”
R.Frederico Arouca, 251-2º-E
2750-353 Cascais
Portugal

IMPORTANT – CANCELLING ORDERS

CONSIDERING THAT THE GREAT MAJORITY OF ORDERS DONE CONSIST OF PERSONALISED OR SPECIALLY ENGRAVED PRODUCTS, IT IS NOT POSSIBLE TO GUARANTEE THE CANCELLING OF AN ORDER after receiving confirmation of payment.

After any order is received, a short period of time exists till the beginning of the process of laser engraving; after this process is started NO CANCELLING can take place. Clients acknowledge this when accepting “Terms and Conditions”

In all cases regarding personalized products cancelling period is active between formal ordering and “CHUPETAS COM LETRAS ®” being informed by banking authorities of payment confirmation.

Warranty

There is a two-year warranty provided in accordance with standard consumer law, which covers fabrication and material defects that are ascertained during normal use of the product.

Damage to the product resulting from incorrect use, mistreatment, modifications or gross misuse by the user, are not covered by the warranty. “CHUPETAS COM LETRAS ®” must be informed of defects that should be determined by a customary inspection of the product which shall take place upon receiving it.

Instructions mentioned in the leaflet which accompanies each order shall also be followed. Also in “General Recommendations”, accessible from our Home page, Customers can find more information on these points. It is advisable to change dummies every 2 to 4 months.

In case any defect is detected the product shall de returned for repair, substitution or cash return, according to Customers options.

In such a case, “RETURN” procedures and instructions shall be followed.

E-mail addresses:

chupetascomletras@net.vodafone.pt e info@chupetascomletras.com

These warranty terms are also conditioned by the Returns policy of the products

Privacy

When you place an order with “CHUPETAS COM LETRAS ®”, you provide us with your name, address, telephone number and e-mail address, so that we can send your products to you. All of the personal details that we register are strictly confidential. They will not be sold or shared with others.

General information about the company:

Company's legal name: Lusosaúde
Company Type: Limited Company
Company Tax No.: 503 123 250
Company Director: Litte Mie Lund Schiappa
Date of Incorporation: 1993
Webshop's name: “CHUPETAS COM LETRAS ®” / “DUMMIES DIVINE ®”
TAX NUMBER 503123250

SOCIAL CAPITAL - € 5.000

REGISTERED AT THE COMMERCIAL REGISTRY OF CASCAIS UNDER NUMBER 07316

 

Address:

“CHUPETAS COM LETRAS ®”
R.Frederico Arouca, 251-2º-E
2750-353 Cascais
Portugal

Fax + 351 21 486 21 53
Web Site: www.chupetascomletras.com

In your account extract, regarding Credit Card payments, the value of this shopping will show under the name “Lusosaúde, Lda.”

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